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Terms & Conditions of Sale

DELIVERY CHARGES

  • Orders over £60.00 will be delivered FREE of post and packing.
  • Orders from £35.00 - £59.99 post and packing will be charged at £4.00.
  • Orders for less than £35.00 will incur a charge for post and packing of £6.00.

ORDER PROCESSING

Once you have placed your order we will inform you via e-mail of our intended delivery date. The delivery must be accepted and refrigerated on the day of delivery. If this delivery day is not convenient you must inform us within 48 hours of the delivery day. We will respond to any requests to amend the delivery date. If we do not receive any communication we will assume you have agreed the delivery date.

DELIVERY

Our goods are made to meet your order and they will be despatched on a next day delivery courier. We would expect to despatch your order within 5 working days from the date of your order. Deliveries will be made on Tuesdays, Wednesdays, Thursdays or Fridays. We do not deliver on Saturday, Sunday or Monday

All our goods are perishable and must be received and refrigerated on the agreed day of delivery. It is your responsibility to ensure arrangements are in place to receive and refrigerate the goods. If the goods cannot be received and refrigerated when the carrier attempts to delivers them and they are spoiled no refund will be given.

Note: Deliveries can only be made to mainland UK as we cannot guarantee that the products can be delivered within 24 hours outside of this region.

DELIVERY ISSUES

If the carrier fails to deliver the goods on the agreed delivery date because of a failure on their part and they arrive late and are spoiled, or the goods arrive damaged, then please contact us by calling 01208 831492. We will then take steps to resolve the issue or rearrange a new delivery with you.

INFORMATION PROVIDED FOR DELIVERY

When you place your order you will be asked to provide a name, address and post code for the delivery. We would also ask for a telephone number the courier may contact you on if necessary. It is your responsibility to ensure this information is correct. If the delivery cannot be completed because this information is incorrect you will not receive a refund.

ORDER CANCELLATION

Orders can be cancelled if you call us on 01208 831492 no later than 48 hours before the agreed delivery date. Please leave a message if we are unable to take your call. Orders cancelled under these circumstances will receive a full refund. Orders that have already been despatched cannot be cancelled and no refund can be given.